Support
Support is frequently an underestimated factor in success. Your HR Campus contact remains in touch with you after introduction of Edi and is available for questions, modifications and bug fixes.
In the sales process
We understand that the needs of every customer are different, which is why you have a direct point of contact to advise and support you individually throughout the sales process.
During the project
We offer a variety of workshops and hold regular status meetings to drive the project forward. We also take care of stakeholder management to ensure high internal acceptance of the new tool.
After the project
The hyper-care phase, immediately after go-live, usually lasts four to six weeks and ensures that potential problems are quickly identified and rectified. We remain involved and continue to support you via our CampusLine even after this phase.
Frequently Asked Questions
What Kind of Support Does Edi – Expense Intelligence Offer?
Edi offers professional support throughout the entire customer journey – from implementation to ongoing operation. The goal is to ensure stable processes and support you in the long term in using the solution.
When Can I Contact the Edi Support?
The availability of support depends on your support agreement. In addition to standard support, extended support options are also available.
How Do I Reach the Edi Support Team?
You reach support via the support portal or by e-mail. This ensures that your request quickly reaches the right expert.
Is Support Available Also after the Implementation?
Yes. Even after the go-live, the Edi team is still by your side. We support you in ongoing operation and accompany you in further developments.
How Quickly Do I Receive an Answer from Support?
The response time depends on agreed support levels and the urgency of the matter. Clear service levels ensure transparent and predictable reaction times.
How Does Edi Ensure a High Support Quality?
Support is provided by experienced specialists who know both the product and typical expense processes. This way you receive fast, practical and solution-oriented support.